Only Win
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Understanding Our Terms and Conditions

When you choose to play at Only Win, your use of our platform signifies your understanding and acceptance of our General Terms and Conditions. These terms form the foundation of our relationship, outlining the framework within which we operate and you can play. We encourage you to review them to ensure clarity on your rights and our responsibilities.

Eligibility and Account Management

To participate in real-money games, players must meet our minimum age requirement of 18 years. We require accurate personal information during registration, which is then subject to verification as part of our Know Your Customer (KYC) process. Maintaining the security of your account, including your login credentials, is a shared responsibility. We also outline rules regarding account usage, including prohibitions on fraudulent activity and the use of multiple accounts.

Financial Transactions: Deposits and Withdrawals

Our platform supports a range of payment methods, including credit cards, e-wallets like Skrill and Neteller, bank transfers, and various cryptocurrencies. Deposits are typically processed instantly, with minimum deposit amounts starting from €10 (approximately NZ$17). Withdrawal times can vary depending on the method chosen; for instance, e-wallet withdrawals are generally processed within 24–48 hours, while cryptocurrency withdrawals can be as fast as 1–2 hours. It is important to note that KYC verification is a prerequisite for processing any withdrawal.

Payment MethodTypical Withdrawal TimeMinimum Deposit
E-wallets (Skrill, Neteller, PayPal)24–48 hours€10
Cryptocurrency (Bitcoin, Ethereum)1–2 hours€15
Credit Cards (Visa, Mastercard)3–5 business days€10
Bank Transfer3–7 business days€20

Bonuses and Promotional Terms

We offer various promotions, including a welcome package for new players and ongoing weekly offers. Each bonus promotion has specific terms and conditions, such as wagering requirements, eligible games, and validity periods. These are detailed on our Promotions page and are integral to the bonus offer. We believe in transparency, and understanding these terms ensures a clear experience when engaging with our bonus offers.

  • Welcome Package: Up to NZ$3,000 + 300 Free Spins across first four deposits.
  • Tuesday Free Spin Bundle: 80 Free Spins available on Tuesdays.
  • Weekend Reload: 50% bonus + 50 Free Spins available on weekends.
  • Live Casino Saturday Cashback: 10% cashback on live casino play every Saturday.

Responsible Gambling and Player Safety

Player safety is a core principle at Only Win. Our platform is licensed by the Curaçao Gaming Authority and features eCOGRA RNG certification for fair play. We provide a comprehensive suite of responsible gambling tools, accessible through your account settings or by contacting our support team. These include deposit limits, session timers, cooling-off periods, and robust self-exclusion options. We encourage all players to use these tools to manage their activity responsibly.

Dispute Resolution

In the event of any disagreement or dispute, we aim for a fair and timely resolution. Our terms outline the procedure for raising a concern, starting with our support team. If a resolution cannot be reached directly, the terms detail the escalation process, ensuring that player concerns are addressed systematically. We are committed to maintaining a transparent and trustworthy gaming environment.

Understanding Your Account and Gameplay at Only Win

As a player at Only Win, you establish a direct relationship with us based on clear terms and mutual trust. We are committed to providing a secure and fair gaming environment, and this begins with the understanding of how your account functions and the core principles of gameplay. Our aim is to ensure your experience is both enjoyable and conducted responsibly.

Core Account and Gameplay Obligations

To maintain the integrity of our platform and comply with regulatory standards, we ask all players to adhere to fundamental guidelines. These are designed to protect you and the wider gaming community.

  • **One Account Per Person:** Each player is permitted to create and maintain only one account with Only Win. This measure is crucial for preventing bonus abuse, managing player activity effectively, and ensuring fair play for everyone.
  • **Truthful Information:** When you register and throughout your time with us, you are required to provide accurate and complete personal information. This includes your name, date of birth, and contact details. Inaccurate information can lead to account restrictions or closure.
  • **Prohibited Behaviours:** We strictly prohibit certain activities that undermine the fairness and security of our services. These include:
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Our Rights and Your Account Security

In alignment with our licensing obligations and to safeguard our operations and player community, Only Win reserves certain rights. These are exercised judiciously and in accordance with applicable laws.

  • **Account Suspension and Closure:** We reserve the right to suspend or close any player account, at our sole discretion, if we suspect any violation of our terms and conditions, fraudulent activity, or any action that compromises the integrity of our platform. This may occur pending an investigation.
  • **Verification Procedures:** As part of our commitment to security and regulatory compliance, we may request verification of your identity, age, and payment methods. This process, known as Know Your Customer (KYC), is standard practice in the industry and is required before withdrawals can be processed.
  • **Data Protection:** Your personal data is handled with care, in accordance with our Privacy Policy and applicable data protection regulations.

Jurisdiction and Governing Law

Only Win operates under a licence issued in Curaçao. As such, your agreement with us and any gameplay conducted on our platform are governed by the laws of Curaçao. This framework ensures that our operations adhere to established international standards for online gaming.

Please note that our liability is limited to the extent permitted by law. We are not responsible for any indirect, incidental, or consequential damages that may arise from your use of our services.

Understanding Your Offers: Terms and Conditions at Only Win

We believe in clarity and transparency when it comes to our promotional offers. Before you opt into any bonus, whether it's part of our welcome package or a daily reload, we encourage you to take a moment to familiarise yourself with the specific terms and conditions associated with it. This ensures you have a clear understanding of how the offer works, what it entails, and how to best utilise it.

How Offers Are Credited and Key Conditions

When you qualify for a bonus, it is typically credited directly to your account. For welcome bonuses, this may be spread across your first few deposits, as outlined in the specific offer details. Reload bonuses and free spins are usually applied after a qualifying deposit has been made and confirmed. It is important to note that most bonuses come with wagering requirements. This means you will need to wager the bonus amount (and sometimes the initial deposit) a certain number of times before any winnings derived from the bonus can be withdrawn.

Our standard wagering requirement for most deposit bonuses is 35 times the bonus amount. For example, if you receive a NZ$100 bonus, you would need to wager NZ$3,500 before you can withdraw any associated winnings. Free spins also have wagering requirements applied to the winnings generated from them. Always check the specific terms for each offer, as these can vary.

Bonuses and free spins also have an expiry period. Once credited, you will have a set amount of time to use and fulfil the wagering requirements. Failure to do so within the specified timeframe may result in the forfeiture of the bonus and any associated winnings. We also often have limits on the maximum bet you can place while a bonus is active and a cap on the maximum winnings you can withdraw from bonus funds. These details are always specified in the offer's terms.

Game Contributions and Restrictions

Not all games contribute equally to fulfilling wagering requirements. Slots typically contribute 100% towards wagering, meaning every dollar you bet on a slot game counts in full. However, table games and live casino games often contribute at a reduced rate, or may be excluded from wagering altogether. This is to ensure a balanced approach to bonus play. Please refer to the individual bonus terms for precise game contribution percentages.

While Only Win is available to players in many regions, specific bonus offers may have geographic restrictions. These are in place due to varying regulatory environments. We recommend confirming that you are eligible to claim a particular promotion based on your country of residence before opting in.

Respecting the Rules: Misuse and Breaches

We operate with a strong commitment to fair play and the integrity of our promotions. To ensure a positive experience for all our players, we have policies in place to address breaches or misuse of bonus offers. This can include, but is not limited to, employing betting strategies that are designed to inflate wagering requirements with minimal risk, such as placing equal or near-equal bets on opposing outcomes in games like roulette. Such actions, along with opening multiple accounts to claim bonuses repeatedly, are considered a breach of our terms and conditions.

In cases of suspected misuse, we reserve the right to withhold any winnings and to close accounts. Our aim is to provide a secure and fair environment, and these measures are in place to protect all our players. We encourage you to play responsibly and to always adhere to the stated terms of our offers.

We always advise reading the full bonus terms and conditions on our site before you accept any offer. This ensures you are fully informed and can make the most of your gaming experience with us.