Only Win
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Our Approach to Your Data and Privacy

At Only Win, we understand that the privacy and security of your personal information are paramount. We are committed to handling your data with the utmost care and transparency. Our operations are conducted in line with applicable regulations, ensuring that your information is processed responsibly and kept confidential. The full details of our practices are outlined in our comprehensive Privacy Policy, which governs your use of our website and app.

Legal Basis for Data Processing

We process your personal data for several key reasons. Primarily, it is necessary for the performance of our contract with you, enabling us to manage your account, facilitate transactions, and provide you with access to our games and services. Consent is another important basis; for instance, when you opt-in to receive promotional communications. We also process data based on our legitimate interests, such as for fraud prevention and to improve our services, always balancing these interests against your fundamental rights and freedoms. For certain activities, like age verification, we are legally obligated to process your data.

Confidentiality and Security Measures

Protecting your information is a core principle at Only Win. We employ industry-standard security measures to safeguard your data. This includes:

  • SSL Encryption: All data transmitted between your device and our servers is protected by Secure Sockets Layer (SSL) encryption, ensuring secure communication.
  • eCOGRA-Certified RNG: Our games utilise a Random Number Generator (RNG) that has been independently certified by eCOGRA, guaranteeing fair and unpredictable outcomes.
  • Account Security Features: We offer optional two-factor authentication to add an extra layer of security to your account, in addition to your password.
  • Data Protection Measures: We maintain a robust privacy policy that governs how your data is collected, used, and stored. Your information is not shared with unauthorised third parties.

Your Data, Your Control

We believe in empowering our players. Within your account dashboard, you can access and manage various aspects of your information and preferences. This includes reviewing your transaction history, monitoring your loyalty progress, and utilising our responsible gambling tools. Our commitment extends to ensuring you have the necessary resources and information to play responsibly and securely.

Our Approach to Your Data

At Only Win, we handle your information with care and purpose. Our commitment is to provide a secure and fair gaming environment, and this includes being transparent about how we collect and use your data. We believe in clarity, so you can understand the processes that underpin your experience with us.

Categories of Data We Collect

To manage your account effectively and ensure a secure gaming experience, we collect several categories of data. These are broadly divided into:

  • Account Details: Information you provide during registration, such as your name, date of birth, and contact details. This is fundamental for creating and managing your player account.
  • Technical Data: Information gathered automatically when you use our services, including your IP address, device type, browser version, and operating system. This helps us ensure our platform functions correctly and is accessible on your devices.
  • Payment Information: Details related to your deposits and withdrawals, such as transaction history and payment method used. This is essential for processing financial transactions securely.
  • Gameplay History: Records of your bets, game activity, and other interactions within our casino. This helps us provide support, analyse trends, and personalise your experience.

Purposes for Data Collection

The data we collect serves specific, necessary functions. We do not gather information without a clear reason. Our primary purposes include:

  • Account Management: To allow you to register, log in, manage your profile, and access all features of the Only Win platform.
  • Anti-Money Laundering (AML) and Know Your Customer (KYC): To comply with regulatory obligations, verify your identity, and prevent fraudulent activities. This is a standard practice in the industry and a requirement for secure operations.
  • Fraud Prevention: To monitor for and protect against unauthorised access, suspicious transactions, and other forms of abuse, ensuring the integrity of our platform for all users.
  • Personalised Offers: To tailor promotions, bonuses, and game recommendations to your preferences. This is done with the aim of enhancing your gaming experience, and you can manage your communication preferences at any time.

Sharing Your Data

We understand the importance of who has access to your information. We share data only when necessary and with trusted entities:

  • Payment Providers: Your payment details are shared with our secure payment processors to facilitate deposits and withdrawals. These partners adhere to strict security and privacy standards.
  • Regulators: We may share information with regulatory bodies, such as the Curaçao Gaming Authority, to fulfil our legal and licensing obligations. This is done in accordance with applicable laws.
  • Trusted Third Parties: In certain circumstances, we may engage with trusted third-party service providers to assist us with specific functions, such as data analysis or customer support. These partners are vetted to ensure they meet our high standards for data protection and privacy.

Our commitment to data protection is unwavering. We implement robust security measures to safeguard your information at all times.

Your Data Privacy at Only Win

We understand that your personal data is important, and we are committed to handling it responsibly. As an Australian player engaging with our services, you have specific rights concerning your information under relevant privacy legislation. Our aim is to provide clarity on these rights and how you can exercise them with us.

Understanding Your Privacy Rights

Under applicable data protection laws, you are entitled to several key rights regarding the personal information we hold about you. These rights are designed to give you control over your data.

  • The right to access your personal data: You can request a copy of the personal information we have collected about you.
  • The right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • The right to erasure (deletion): You can request that we delete your personal data under certain circumstances.
  • The right to restrict processing: You can ask us to limit how we use your personal data.
  • The right to object to processing: You can object to certain uses of your personal data.
  • The right to data portability: You may have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.

Exercising Your Rights

To exercise any of these rights, you can contact our dedicated support team. We have established clear procedures to ensure your requests are handled efficiently and in accordance with legal requirements. Please direct your inquiries to our customer support via live chat, available 24/7 on our website, or by email at support-au@only.win.

When you make a request, we may need to verify your identity to ensure we are not disclosing information to an unauthorised person. This verification process is part of our commitment to safeguarding your data. For requests concerning data deletion or restriction, specific conditions may apply as outlined by the law and our operational requirements.

Data Retention and Security

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. For instance, transaction history and account activity are retained for a period to meet regulatory compliance and for audit purposes, typically for a defined number of years after account closure. All data is stored securely, protected by industry-standard SSL encryption and other technical measures.

Raising a Complaint

If you are not satisfied with our response to a request regarding your personal data, or if you believe we have not handled your information appropriately, you have the right to lodge a complaint. You can raise a complaint directly with us first, allowing us the opportunity to address your concerns. Should you wish to escalate the matter, you can contact the relevant supervisory authority in Australia for privacy matters.

Learn more about our Privacy Policy →